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Post Info TOPIC: Payroll transferred to new software - duplicate payroll submitted
A


Member

Status: Offline
Posts: 20
Date:
Payroll transferred to new software - duplicate payroll submitted


Hello,

I've recently taken over new client's payroll.

The month April payroll has been run and submitted by someone else externally and I've taken over form May.

With limited information I had form previous payroll company I had to set up all employees from the scratch in new payroll software. I've discovered April figures were incorrect and I've resubmitted April payroll through the new software to correct it and reissue current payslips. This resulted with HMRC thinking that all our employees had two jobs in April and we've been issued tax code change notifications for all employees.

This is obviously incorrect and both submitted payroll for month 1 were from the same employer. I guess this have something to do with new employees RTI numbers created by new software.

I've called HMRC twice and but it seems each person I speak to at HMRC office gives me different answers. One person told me that nothing can be done from my side and each employee has to call HMRC separately to straighten this up. The other person at HMRC office told me that I should resubmit April payroll with original employees RTI numbers but each payslip with '0' amount?

What is the best way to correct it and to revert employees tax codes to originals?

Shall I indeed resubmit whole April payroll as '0' with original employees RTI numbers?

BTW I'm now using Sage Online Payroll.

Help, pleaseblankstare

Thank you.

A



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Senior Member

Status: Offline
Posts: 354
Date:

A wrote:

Hello,

I've recently taken over new client's payroll.

The month April payroll has been run and submitted by someone else externally and I've taken over form May.

With limited information I had form previous payroll company I had to set up all employees from the scratch in new payroll software. I've discovered April figures were incorrect and I've resubmitted April payroll through the new software to correct it and reissue current payslips. This resulted with HMRC thinking that all our employees had two jobs in April and we've been issued tax code change notifications for all employees.

This is obviously incorrect and both submitted payroll for month 1 were from the same employer. I guess this have something to do with new employees RTI numbers created by new software.

I've called HMRC twice and but it seems each person I speak to at HMRC office givems me different answers. One person told me that nothing can be done from my side and each employee has to call HMRC separately to straighten this up. The other person at HMRC office told me that I should resubmit April payroll with original employees RTI numbers but each payslip with '0' amount?

What is the best way to correct it and to revert employees tax codes to originals?

Shall I indeed resubmit whole April payroll as '0' with original employees RTI numbers?

BTW I'm now using Sage Online Payroll.

Help, pleaseblankstare

Thank you.

A


OP came on after I answered, didn't bother acknowledging response in any way so ive removed it.

oh dear you have made a mess, not just for the staff.



-- Edited by Casu on Tuesday 16th of June 2020 07:47:16 AM

__________________

Caron

A


Member

Status: Offline
Posts: 20
Date:

I've just resubmitted April payroll with old RTI Payroll ID's and '0' amounts as advised by Sage support so hopefully this will workblankstare



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