The Book-keepers Forum (BKF)


Master Book-keeper

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Posts: 8646

Just spent AN AGE getting through to HMRC. Lovely helpful member of staff, deals with one part of Q - goes to refer other half, puts phone on hold - phone went dead!!!


Of course, now they are shut!!!!!!!!

So bloody frustrating.

Rant over.



Winner of Bookkeeper of the Year 2015, 2016 & 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position

Forum Moderator & Expert

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Posts: 11840

They were probably reprimanding her for being helpful. biggrin



Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.



Status: Offline
Posts: 14

I do feel for HMRC staff. Millions of customers, technical questions to answer, sometimes very long winded queries. They must know that every caller they get has been waiting for ages too. It cant be a pleasant job.

Saying that, Ive been inspected by HMRC a couple of times and some of their agents are particularly sneaky!

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