The Book-keepers Forum (BKF)

Post Info TOPIC: VT Blank opening screen.


Master Book-keeper

Status: Offline
Posts: 3593
Date:
VT Blank opening screen.


Possibly one for Shaun but when I open VT on one file I am met with a blank background, usually you see a page showing most recent transactions. I can get the page back when I go to display > home page but when you shut VT down and reopen the file it's a blank background again.

It's only happening with this one particular file so I've obviously dropped a googly somewhere, and although I can still work on the file it's a bit niggly.



-- Edited by Leger on Sunday 23rd of February 2020 09:48:00 AM

__________________

John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Guru

Status: Offline
Posts: 1114
Date:


Sorry John I can not help with that, got my own problem with some files on VT which I will start a new thread for tomorrow when got a bit more time as posting from my phone at the moment which I hate



__________________

Doug

These are only my opinions of how I see things and therefore should not be taken as advice



Forum Moderator & Expert

Status: Offline
Posts: 11847
Date:

Hi John,

not something that I have ever encountered but it sounds like file corruption. Do you have a recent file backup of the .vtr file that you could try instead?

If you keep it in dropbox the one on the dropbox copy on the hard drive may still be different to the one in dropbox. Alternatively, assuming that you use multiple machines, unplug a machine that you have not checked recently from the internet and then go on and copy the .vtr file from there out of dropbox.

The only way that I could help would be in trying to open your .vtr file on my machine but of course that then has client confidentiality issues.

Are you 100% sure that the underlying .vtr dataset has not been moved to another location?

You haven't done something like compressed the folder that the file is in?

The only thing that I can suggest other than that is to use one of your five free tickets with VT and see whether they are able to identify the issue with the dataset

Sorry not more help matey,

All thje best,

Shaun.

p.s. too late now but worth noting that when I save the Excel calculation scratch pads (tax calculations, fixed asset registers etc. I alway save away a full copy of all of the transactions from Excel in that so that the file can be recreated if necessary. I've never had to use it (touch wood) but its difficult to remove corporate paranoia so very much as belt and braces type of gut.

p.s.2 Liking the Shelby Avatar Doug. I sense a theme coming on.

__________________

Shaun

Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.



Master Book-keeper

Status: Offline
Posts: 3593
Date:

Hi Shaun
Sussed it, on the home page there is a tick box that says automatically open this this window when you open this company. I had accidentally unticked it, which was why I got a blank background.
Thanks for replying, it's appreciated.


__________________

John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.

Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  

2007-2019 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: info@bookcert.co.uk.

Privacy & Cookie Policy  About