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Post Info TOPIC: Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!


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Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!


Hi

Has anyone had any dealing with Payroo over the telephone?

This year they have changed from being a free online payroll software package to charging a monthly subscription and usage fee. Firstly, let me first say, I have no issue with paying for a service that I use. However, that said, every single time I have phoned them the person / people that I have spoken with are very blunt, bordering on rude and they will not answer questions, example,

I asked for the persons name of who I was speaking to and I got the stock answer "we don't give out names"

I asked if the call was being recorded to which I got the answer "I can't answer that question, we are using a new system" This does not seem right to me, surely you have the right to know if you are being recorded and they either are or are not recording, whether using a new system or not?

I asked when their monthly invoicing issues would be sorted out (I have received three invoices in the space of two weeks (all taken by DD) which does not help for budgeting and he couldn't tell me would just say that it is outsourced and it would be sorted out when they catch up!

I tried to explain how frustrated I was that since paying a monthly subscription and usage fee the customer service has gone drastically downhill and that when I call I get no help whatsoever and he didn't say anything at all!!

They just do not seem interested in what the the paying customer has to say or with helping them resolve any issues!

Rant over!!

On that note, what other payroll software do people use, cloud based?

Thanks for taking the time to read this and post a reply (if you have)

Corry



-- Edited by Corry on Thursday 15th of August 2019 06:03:18 PM



-- Edited by Corry on Thursday 15th of August 2019 06:04:04 PM

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Master Book-keeper

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Corry wrote:

I asked when their monthly invoicing issues would be sorted out (I have received three invoices in the space of two weeks (all taken by DD) which does not help for budgeting and he couldn't tell me would just say that it is outsourced and it would be sorted out when they catch up!

--------------------------------------------------------

Easily remedied.

WOT



-- Edited by Cheshire on Monday 19th of August 2019 10:06:53 AM

__________________

Joanne

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position (and my that I dont mean with HMRC)

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