The Book-keepers Forum (BKF)
The Book-keepers Forum (UK) -> Professional Book-keepers in Practice -> Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!
Post Info TOPIC: Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!
Corry


Veteran Member

Status: Offline
Posts: 66
Date:
Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!
Permalink  

Hi

 

Has anyone had any dealing with Payroo over the telephone? 

This year they have changed from being a free online payroll software package to charging a monthly subscription and usage fee. Firstly, let me first say, I have no issue with paying for a service that I use. However, that said, every single time I have phoned them the person / people that I have spoken with are very blunt, bordering on rude and they will not answer questions, example,

I asked for the persons name of who I was speaking to and I got the stock answer "we don't give out names"

I asked if the call was being recorded to which I got the answer "I can't answer that question, we are using a new system" This does not seem right to me, surely you have the right to know if you are being recorded and they either are or are not recording, whether using a new system or not?

I asked when their monthly invoicing issues would be sorted out (I have received three invoices in the space of two weeks (all taken by DD) which does not help for budgeting and he couldn't tell me would just say that it is outsourced and it would be sorted out when they catch up!

I tried to explain how frustrated I was that since paying a monthly subscription and usage fee the customer service has gone drastically downhill and that when I call I get no help whatsoever and he didn't say anything at all!!

They just do not seem interested in what the the paying customer has to say or with helping them resolve any issues!

Rant over!!

On that note, what other payroll software do people use, cloud based?

Thanks for taking the time to read this and post a reply (if you have)

Corry

 



-- Edited by Corry on Thursday 15th of August 2019 06:03:18 PM



-- Edited by Corry on Thursday 15th of August 2019 06:04:04 PM

__________________
Cheshire


Master Book-keeper

Status: Offline
Posts: 8646
Date:
Permalink  

Corry wrote:

 

I asked when their monthly invoicing issues would be sorted out (I have received three invoices in the space of two weeks (all taken by DD) which does not help for budgeting and he couldn't tell me would just say that it is outsourced and it would be sorted out when they catch up!

--------------------------------------------------------

 

Easily remedied.

 

 WOT

 

 

 



-- Edited by Cheshire on Monday 19th of August 2019 10:06:53 AM

__________________

 Joanne 

Winner of Bookkeeper of the Year 2015, 2016 & 2017 

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.

You should check out answers with reference to the legal position
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
The Book-keepers Forum (UK) -> Professional Book-keepers in Practice -> Payroo Payroll - anyone else experienced extremely poor customer service or is it just me!
Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  
©2007-2024 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: bookcertltd@gmail.com.

Privacy & Cookie Policy  About