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Post Info TOPIC: Those moments when you utter "FFS"


Expert

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Posts: 1661
Date:
RE: Those moments when you utter "FFS"


Hitachi Invoice Finance revisited.

If you look back at the image in my post further up, you'll note the third paragraph from the end says:

"though I presume that like some of those, there's a good chance I'll continue to be chased for payment of this invoice after it's been paid".

"Some of those" obviously being other suppliers for whom I have to pay Hitachi - and for which Hitachi continue to chase for payment after they've been paid. Some of these go back several months, the payment has been correctly paid to Hitachi, clearly referenced on the payment itself, and a remittance advice sent to the email address Hitachi discloses for that very purpose.

I reached the point where I now have a plastic envelope pinned to the office wall with a growing pile of statements from them chasing the same paid invoices over and over.

Towards the end of February, I finally managed to speak to someone at the company who seemed helpful, and looked into all of them for me. As I went through each one with him, he found the payment, said that their automated system didn't pick it up, and allegedly sorted it out for me.

After that call, I noted that on the topmost statement - but cynically, I made a point of using the word I used above: "ALL OF THESE ALLEGEDLY NOW SORTED - 27/2/2019" - and decided to keep the statements in that plastic envelope... just in case.

My cynicism was justified. I'm now looking at a pile of new statements from Hitachi... for all of those same invoices (and one other that I haven't yet seen).

What a complete waste of my time, FFS!



__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)



Master Book-keeper

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Posts: 2802
Date:

I would ind out who the head of department is and send a strongly worded letter (snail mail) followed up by a letter to the CEO if that doesn't bring results.



__________________

John

Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.



Master Book-keeper

Status: Offline
Posts: 7380
Date:
Those moments when you utter


Ive not verified if this is the correct guy, but try
Robert.Gordon@hitachicapital.co.uk

__________________

Joanne

Fallows Hall Ltd

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Master Book-keeper

Status: Offline
Posts: 7380
Date:

Actually I have
www.hitachicapital.co.uk/about-us/our-leadership-team/


You could probably copy them all in using their first names and the est of the same email address!

I would!!!!!!!!!!!

__________________

Joanne

Fallows Hall Ltd

Winner - Bookkeeper of the Year 2015, 2016 and 2017

Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.



Expert

Status: Offline
Posts: 1661
Date:

Because I get quite a few where original invoices aren't received, but statements from factoring companies showing them are, I usually spend a few hours one day every few weeks making calls, getting the factoring companies to get their clients to send the invoices.

(Some factoring companies prefer it if I call the suppliers directly, but I feel this is a better approach because it ensures the factoring company knows why payment isn't being made - in addition to which, it's often the case that the only contact details I have are for the factoring company, because I've no record of the supplier until the client(s) receive and pass their first invoices to me.)

So for now, I'm going to just ignore the ones from Hitachi, and wait for them to ring me. They've become the factoring company who cried wolf.

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)

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