Hi Ally,

When reading your post, the first thing that came to mind is the fact that your client has such a high turnover of staff,  particularly as you only  have a maximum of 10 per month for payroll !  How many bookkeepers have they gone through I wonder ? 

I think your client is being very ignorant as to the time and effort you have taken to bring their records up to date and obviously they wish to pay the minimum they can get away with.  Unfortunately, you may have to ask yourself do you want to continue with this particular client and perhaps put this one  down to experience ?

I assume that you take a look at a clients records, system etc., before agreeing a fee and starting work.  If so, in addition to including  a 3 month clause regarding a review of fees, add into this clause changes in the volumn / content of additional work. 

For example, I would suggest that for new clients you review the work aspect after 1 month with the view to review fees accordingly if the volumn and content of work changes significantly.  Then if all is well, reveiw on a 3 monthly period as you have been doing. 

In respect of your current problem, ask yourself, how many hours have you spent on this client, and  has the work being straightforward ? 

If you continue with them, I think the service you are currently providing is sufficient.

I was asked to provide bookkeeping for a friend of a friend of a friend !  and when I had slogged my socks off for a number of weeks providing, in my opinion a first class service they whinged about the fee, which had already been agreed in a written letter of engagement.  I did eventually get paid but I refused to carry on, as I did not want the constant battle every time I gave them an invoice.  Since I walked away from that particular job, two other bookkeepers have had the same experience. 

Best of luck,

Julie